DESQA Logo 2013









Every year, Worklink is externally audited by an Independent Quality Assurance Auditing Body through Job Futures, against the 6 National Standards for Disability Services.

It is important for Worklink to maintain this Certification (Accreditation) to continue to receive funding from the Government which ensures we are provide a quality service and continuously looking at ways to improve our services.

What are the National Standards for Disability Services?

There are six National Standards that apply to disability service providers.

  1. Rights: The service promotes individual rights to freedom of expression, self-determination and decision-making and actively prevents abuse, harm, neglect and violence.
  2. Participation and Inclusion: The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.
  3. Individual Outcomes: Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.
  4. Feedback and Complaints: Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.
  5. Service Access: The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.
  6. Service Management: The service has effective and accountable service management and leadership to maximise outcomes for individuals.

Each standard is made up of the same basic elements.


This is a new element of the National Standards. It highlights individual rights that each standard promotes or supports. This reinforces the Human Rights principles which cover all the standards


This is a new element of the National Standards. It describes what an individual using disability services or supports should experience through the effective achievement of each particular standard


The Standards for service give an introductory statement of the requirements involved for services to achieve each standard.