Disability Service Standards

The National Standards for Disability Services (National Standards) will help to promote and drive a naitonally consistent approach to improving the quality of services. They focus on rights and outcomes for people with disability.

The National Standards were first produced in 1993. They have been revised to reflect current language, philosophies and service models, particularly the move towards individualised supports and person-centred service delivery.

In 2010, people with disability, their family and carers, service providers and advocates provided feedback on the 1993 National Standards with comprehensive consultation led by the Disability Studies and Research Centre of the University of New South Wales. Consultation focused on awareness and use of the standards, language, meaning, relevance and utility.

Based on this feedback, the National Standards were revised with a draft version tested nationally in 2012. People with disability, family, friends and carers, service providers, advocacy organisations and quality bodies informed the development of the revised National Standards.

  • Standard 1 Rights

    Worklink promotes individual rights to freedom of expresison, self-determination and decision making and actively prevents abuse, harm, neglect or violence.

  • Standard 2 Participation and Inclusion

    Worklink works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.

  • Standard 3 Individual Outcomes

    Worklink's services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.

  • Standard 4 Feedback and Complaints

    Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.

  • Standard 5 Service Access

    Worklink manages access, commencement and leaving the service in a transparent, fair, equal and responsive way.

  • Standard 6 Service Management

    Worklink has effective and accountable service management and leadership to maximise outcomes for individuals.