Personal Helpers and Mentors Service

What is the Personal Helpers and Mentors Service?

The Personal Helpers and Mentors (PHaMs) service:

  • aims to provide increased opportunities for recovery for people whose lives are severely affected by mental illness
  • takes a strengths-based, recovery approach, and
  • assists people aged 16 years and over whose ability to manage their daily activities and to live independently in the community is impacted because of a severe mental illness.

The Personal Helpers and Mentors, employed by Worklink, will support participants in their recovery journey, building long-term relationships and providing holistic support. They will ensure that services accessed by participants are coordinated, integrated and complementary to other services in the community. A Personal Helper and Mentor:

  • helps participants to better manage their daily activities and reconnect to their community
  • provides direct and personalised assistance through outreach services
  • provides referrals and links with appropriate services such as drug and alcohol and accommodation services
  • works with participants in the development of Individual Recovery Plans which focus on participants' goals and recovery journey
  • engages and supports family, carers and other relationships, and
  • monitors and reports progress against each participant's Individual Recovery Plan

Worklink has two Personal Helpers and Mentors Services. The remote site located in the community of Yarrabah and the Cassowary Coast and Tablelands sites which are located in Innisfail and Atherton.PHaMs

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